Review the following tabs in the service template definition:.The entity rules and KPIs from the service are imported into the template. Enter a template title and description for the template and select Create.If you choose a service that is already linked to a template, it is unlinked it from its current template and linked to the new template you are creating. Services with a lock icon are already linked to a template. The service you use to create the template is linked to the template. The entity rules, KPIs, KPI importance values, KPI thresholds, and service tags are imported into the template. Select a service to use to prepopulate your template.From the ITSI top menu bar, go to Configuration > Service Templates.For an overview of creating services, see Overview of creating services in ITSI. To create a service template, you must create a single service and then generate a template from it.Team admins can't create or change service templates but they can create services for their teams using service templates. Users with team admin roles (roles that inherit from the itoa_team_admin role) have a read-only view of the service templates lister page. Users with the itoa_admin role have this capability by default. To create a service template, you must have the write_itsi_base_service_template capability and have write access to the Global team.Note that service templates are always created in the Global team, regardless of the team of the service that you use to generate the template.
A service can be linked to only one template. After the template is created, you can link multiple services to it. The service you create the template from is linked to the template by default. The entity rules, KPIs, KPI importance values, and KPI thresholds of the service are imported into the service template. To create a service template, you must first create a service on which to base the service template. Any changes you make to a template are propagated to all linked services. Service templates in IT Service Intelligence (ITSI) help you manage services in bulk.
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